At Elowyn Trip, we are committed to ensuring your order reaches you in a timely and secure manner. Please review our shipping policy below for important details regarding delivery and logistics.
1. Payment Method
We offer Cash on Delivery (COD) as our only payment method. Please ensure that someone is available to receive and pay for the order at the delivery address provided.
2. Order Processing
Orders are typically processed within 1–2 business days. Once processed, you will receive confirmation that your order is ready for dispatch.
3. Delivery Time
Delivery times may vary depending on your location. On average, orders are delivered within 3–7 business days after dispatch. Remote or less accessible areas may experience slightly longer delivery times.
4. Delivery Areas
We currently deliver to most regions. If your area is not serviceable, our team will contact you to inform you and may offer alternative solutions where possible.
5. Delivery Attempts
Our delivery team will attempt to deliver your package at the address you provide. If no one is available to receive the order, a second attempt may be made. Continued failure to accept the delivery may result in the cancellation of your order.
6. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout before you confirm your order.
7. Packaging and Handling
We take great care in packaging your items to ensure they arrive in perfect condition. If your package appears damaged upon arrival, please notify us immediately.
8. Order Tracking
We may provide updates via message or email regarding the status of your delivery. Please ensure your contact details are accurate at the time of order placement.
9. Questions or Support
If you have any questions about your shipment or need assistance, feel free to reach out to our customer service team at [email protected].