At Elowyn Trip, your satisfaction is important to us. We understand that sometimes issues may arise, and we are here to assist with returns or replacements when necessary. Please read the policy below carefully.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

  • You received a defective, damaged, or incorrect item.

  • You notify us within 3 days of receiving the order.

  • The item is unused, in its original condition, and includes all original packaging and tags.

Items that do not meet these conditions may not be eligible for return or replacement.

2. How to Request a Return

To initiate a return, please contact our customer service team with your order details and a clear description (or photo) of the issue. Our team will verify the issue and guide you through the return process.

3. Return Process

Once your return request is approved:

  • Our team will coordinate a pickup or request you to return the item through an agreed method.

  • The item must be packed securely to avoid further damage during return transit.

Returns sent without prior approval may not be accepted.

4. Refunds

As we only offer Cash on Delivery, refunds are processed as follows:

  • If a return is approved, a replacement item will be sent.

  • In rare cases where a refund is necessary, it will be processed via bank transfer or other suitable offline methods after confirming the returned item is in acceptable condition.

We do not issue refunds for change of mind or items damaged due to misuse.

5. Non-Returnable Items

Some items may be marked as non-returnable due to hygiene, safety, or customization reasons. Please check product descriptions carefully before purchasing.

6. Contact for Support

If you have any questions about your return or need assistance, feel free to reach out through our contact at [email protected].