At Elowyn Trip, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This policy outlines how we collect, use, and protect your data, as well as how you can manage or opt out of certain communications.

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

  • Full name

  • Contact number

  • Delivery address

  • Email address 

  • Any messages or inquiries sent to us

We collect this information solely to process orders, provide support, and improve our services.

2. How We Use Your Information

We use the collected data to:

  • Process and deliver your orders

  • Communicate updates or confirmations related to your purchase

  • Respond to your inquiries or customer service requests

  • Improve website functionality and user experience

  • Notify you of promotions or updates 

Your information is never sold, rented, or shared outside of our business operations.

3. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to customer data is limited to authorized personnel only.

4. Opt-Out Instructions

If you no longer wish to receive marketing messages or updates from us, you can opt out at any time by:

  • Clicking the unsubscribe link in any promotional email

  • Sending a request to our support team with the subject line Opt-Out via our contact page or customer service number

Please allow up to 5 business days for your opt-out request to be fully processed. Transactional or order-related communications may still be sent as needed to fulfill your order.

5. Access and Correction

You may request access to the personal information we hold about you. If any of your information is incorrect or outdated, you can contact us to request a correction.

6. Policy Updates

We may update this Privacy Policy from time to time.

For any questions or requests regarding this Privacy Policy, please reach out to us via the contact at [email protected].